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Claim or product return

Do you want to return or claim the goods for us? Whether due to a bad choice or a wrong delivery, simply do so by using our form. After sending it, we will contact you the next working day at the latest and resolve your request.

The rights and obligations of ACTIVA and the customer in respect of liability for defects of goods are governed by the relevant generally binding regulations, in particular by § 2099 et seq. of the Civil Code. See General Terms and Conditions for more information on complaint procedures..

Which order you want to claim?
What do you want to claim?
Photo documentation

Optionally attach up to 3 pictures documenting, eg. product damage or product defect. It is possible to upload an image or a PDF document. Each picture must not be larger than 10 MB.

Contact details